RETURNS AND EXCHANGES

We want you to be delighted with your purchase, if however, for some reason you are not satisfied, you may return the shoes for a refund or exchange.  Shoes must be unworn, undamaged, and in their original packaging.  If the original packaging is damaged or missing, a $5.00 fee will apply.  Returns must be made within 14 days from receipt for a refund, and within 30 days from receipt for an exchange or store credit.  Credits expire within 1 year from the date they were issued.  If a customer does not exchange the item(s), any free shipping charges will be deducted from the price of the shoe(s) returned.  This policy does not apply to exchanges.  For more information, please e-mail us at customerservice@tinytoesusa.com. 

SHOES ON SALE CAN NOT BE RETURNED OR EXCHANGED SINCE THEY ARE A FINAL SALE. 

Refunds are given in the same form as the original purchase; refunds by cash or check are not given.
We will begin processing your credit card after receipt of the package.

DEFECTIVE MERCHANDISE

Defective merchandise is footwear that has flaws in workmanship or materials, and is warranted by our manufacturer.  Defective footwear claims must be made within 14 days of receipt.  All returns that are considered defective merchandise must be pre-authorized. Merchandise without pre-authorization will be refused and returned to the customer.  Please e-mail us at customerservice@tinytoesusa.com for a return authorization. 

Returns thought to be defective will be inspected promptly, and if a warranted defect in manufacturing exists, our store will gladly replace or exchange the defective footwear, if available. Any worn footwear determined not to have a manufacturer’s defect, will be returned to the customer promptly.

No manufacturer will give credit for slight imperfections in stitching or materials (cosmetic defects) once the shoe has been worn. It is the customer's sole responsibility to inspect the shoes before they are worn and return the unworn footwear for a full refund.